Frequently Asked Questions

  • We follow Ministry of Health guidelines and directives to ensure a safe environment for our patients and staff. We continue to use good hygiene, thorough cleaning and good ventilation within the practice.

  • No. You can book an appointment directly through us. Refer to the contact details below or click here to book an appointment.

  • Initial consultation (60mins) $165

    Follow up (30mins) $90

    Extended follow up (up to 1 hour) $140

    ACC initial consultation (60mins) $85

    ACC follow up (30mins) $58

    ACC extended follow up (up to 1 hour) $85

    Report writing $140

  • If your condition is as a result of a new injury, ACC may partially fund your Physiotherapy treatment. You can complete all your ACC paperwork on your first appointment.

    If you have an existing injury, you may still be able to get support from ACC. Bring along any ACC paperwork you already have.

    You can find out what is / isn’t covered by ACC here.

  • There is plenty of free parking at the Ākau Tangi Sports Centre where we are located.

  • Absolutely! You are welcome to bring a support person or whanau.

  • Please give at least 24 hours notice if you need to cancel or re-schedule your appointment.

    If you give less than 24 hours notice, a cancellation fee of $50 may be charged.

  • We are committed to providing the best service to all our clients and welcome all feedback and suggestions. If for any reason you are not happy with the service you received, it is your right to make a complaint. Please email vanessa@vbclinic.co.nz and we will respond promptly and sensitively to discuss next steps. Alternatively you can refer to The Health and Disability Commissioner page https://www.hdc.org.nz